Need some "me time" as a new parent? Find it here with HopKidz!

HopKidz is a free referral service connecting new parents with Vancouver area child care providers for occasional, drop-in, last-minute, and short-notice care.
  • Easy
  • Flexible
  • Safe
  • Free

By providing your email, you agree to receive HopKidz availability list for occasional drop-in childcare spots by email. We reserve the right to send important company updates and announcements to you in the future. You can opt-out at anytime using unsubscribe link in your email.
By providing your email you agree to receive HopKidz information package by email. In addition we reserve the right to communicate important company updates and announcements in the future. You can unsubscribe at anytime using unsubscribe link in your email.

Why HopKidz?

How HopKidz works for parents

  • 1
    Request
    today's list of available drop-in spots
  • 2
    Open email
    and click the link to view today's openings
  • 3
    Contact daycare
    to confirm your spot
  • 4
    Drop-off child
    and be on your way!
  • 5
    Enjoy your day
    and don't forget to pick up your child!

How HopKidz works for child care providers

  • 1
    Request
    our information package on how to join
  • 2
    Register
    and pass our screening process
  • 3
    Share availability
    daily with HopKidz
  • 4
    Receive bookings
    and confirm drop-in spots with parents directly
  • 5
    Provide the best care
    and enrichment for the children!

Ready to start with HopKidz?

By providing your email, you agree to receive HopKidz availability list for occasional drop-in childcare spots by email. We reserve the right to send important company updates and announcements to you in the future. You can opt-out at anytime using unsubscribe link in your email.
By providing your email you agree to receive HopKidz information package by email. In addition we reserve the right to communicate important company updates and announcements in the future. You can unsubscribe at anytime using unsubscribe link in your email.

HopKidz is for everyone!

Frequently asked questions

  • Is this an on-call Nanny service?

    No.  We do not provide on-call nannies for your home. Instead, we work with childcare providers who can provide occasional child care from their child care facility or home. We work with licensed daycare centres, registered home-based daycares, and also with individuals under the provincial Licence Not Required guidelines.

  • Is this a Childminding service?

    Provincial guidelines use the term “childminding” when parents must remain on-site and be available should the child need it. HopKidz referrals are better described as occasional babysitting and you can leave the premise.

  • How do I get the availability list?

    Visit HopKidz.com and enter your email into the box at the top of the page. We’ll email you a link to today’s availability list. Re-submit your email each day you require child care and we’ll send you the most up-to-date list.

  • What information do I receive by submitting my email address?

    Each time you submit your email address you’ll receive 1 email from us with a link to a shared Google Doc folder. This folder will contain a list of all child care providers in our network and their availability status for today, and those who never offer drop-in spots. You’ll also get access to checklists and our standard child information form (to be filled out and brought to your drop-in location). We will never sell or distribute your email address. We may send you future important company or service announcements. You can opt-out at any time. For more information please read our Terms of Use and Privacy Statement.

  • How frequently is the list updated?

    The list is updated at least twice daily. HopKidz contacts child care providers first thing in the morning and follow-up before lunch to updated availability. We encourage child care providers to let us know as soon as they filled-in their available spots so we can update the list in near real-time.

  • Do you post availability for evenings, weekends, and holidays too?

    Yes. We post child care availability for any time and day of the week, as long as our child care providers share this information with us. We do encourage our providers to open up spots after-hours.

  • Can I see availability for next week?

    When our child care providers share availability beyond “same-day” we will add it to the list.  We still check-in with them daily to help ensure our list is as accurate as possible.

  • Can you provide recommendations for child care providers?

    HopKidz is an information referral service and we do not provide recommendations, only availability and contact information. We do visit each provider in person and we only add providers who are registered and/or pass our screening process.  Parents have  the responsibility to ensure that the child care arrangement chosen is suitable for them.

  • If I see an open spot on the list, is it guaranteed?

    No. You need to contact the selected childcare provider directly to confirm the availability and book your child in. We strive to be as up-to-date as possible, however all the spots are allocated by childcare providers on first come first serve basis. Once we get notified that a spot is no longer available, we’ll remove it from the list.

  • How do I book child care?

    The spreadsheet contains contact information for each provider. Simply choose a provider with listed availability and contact them directly to confirm and book your spot. Please contact them by phone, text or email only — no drop-ins please. Please only make your way to the provider’s location if you receive a confirmation that the spot is being held for you. Just like your favourite restaurant, spots are only held for 15 mins after your reserved time. After that, the provider has the option to re-open the spot to another child.

  • I’m running late for drop off. What do I do to keep my spot?

    Call the child care provider right away if you expect to arrive late.  Generally, spots will only stay open for a max 15 min after your reserved time. After the 15 min lapsed, the childcare provider is free to re-open the spot and offer it to someone else. Note: even if you arrive late, you are still responsible to pay for the entire window reserved.

  • I’ve got a confirmed booking , but now I need to cancel!

    Call the caretaker right away as soon as you know you need to cancel. We track users who consistently cancel or are a no-show for their reservation. Should this behaviour persist, we reserve the right to ban you from receiving future availability.

  • I’ve dropped in my child for few hours, but now I need to extend!

    Call the child care provider ASAP if you want to extend your reservation. Extensions are not guaranteed and are offered at the discretion (and availability) of the child care provider.  There may be a concurring reservation for another child already in place, in which case you HAVE TO pick up your child or arrange for someone else to pick up your child at the originally agreed upon time.

  • I’m running late to pick-up my child! What do I do?

    Call the child care provider right away if you suspect you’re running late for pick-up. Given availability, you may be able to extend your booking. You may be asked to  arrange for someone else to pick up your child at the originally assigned pick-up time. Note: Most licensed daycares have late pick-up financial penalties applied, and may even call child services if the parent is over an hour late, and the parent or emergency contacts can not be reached.

  • Something happened and I can’t pick-up my child myself now! What do I do?

    If situations beyond your control prevent you from picking up your child yourself, call the child care provider ASAP ad provide the name of a person you designate to pick up your child on your behalf. Follow the childcare provider’s policy and guidelines communicated to you on their standard process in dealing with these situations.

  • What are the child ages accepted?

    HopKidz provides a referral service for 0-5 year olds, with majority of availability for the 0-18mo age group. Confirm your child’s age when you book as some licenced facilities have regulations around the age groups they can accept.

  • How long can I drop my child off for?

    Every childcare provider is different, so please check our daily list or contact the provider directly. Note that under current BC provincial child care licensing regulation a licensed caretaker should not provide care for more than 13 hours each day for each child. For License Not Required babysitters there is no specific prescription, however we encourage them to follow the licensing guidelines as close as possible. Please refer to provincial child care licensing regulation for more information.

  • How do I pay for child care?

    You should confirm the child care provider’s rates and the total cost for the stay when making reservation. Carry enough cash with you to cover the whole stay for your child.  Some daycares may accept electronic Interac email transfer for payment, however you should confirm their preferred method of payment and any alternative methods of payment they would accept when making a reservation. You pay to childcare provider directly upon your child’s drop off. Without making a full payment on drop-off, childcare provider will not accept your child into their care. You are financially responsible for any additional payments for extending the care window, being late for drop-in, as well as any applicable late pickup fees. Note: Most licensed daycares do have late pick-up financial penalties applied. Read “I’m running late to pick-up my child! What do I do?” for more details.

  • Are there Registration fees or deposit required?

    Generally, there is no deposit required for drop-in bookings. Some licensed daycare centres may still charge a registration fee for your child to apply towards creating a file and cover basic care supplies they are providing. HopKidz is actively working on convincing childcare providers to remove the registration fee for occasional on demand drop-in bookings. You should confirm if there is a Registration fee with the childcare provider directly when making a reservation.

  • Is there a cost to receive the occasional child care referral list?

    It is FREE! It is completely free to receive your daily availability information list from us! Just submit your email each day you require care to get today’s list.

  • How do child care providers get onto HopKidz list?

    Each childcare provider applies and is vetted by our staff (who are mothers too!). Our screening process is quite rigorous: we require an application form, reference checks, background checks, licensing and registration certificates check, in-person visit to each site, and more.

  • What do I need to bring with my child?

    Please bring everything your child typically needs:  diapers, food, bottles, extra clothing, etc. There is a checklist in the shared folder you can follow. It is important to confirm if there is anything you are NOT allowed to bring with you: such as peanuts or other allergens. Upon arrival you’ll be asked for your child’s information. Download and complete a generic registration form from our shared folder, fill it in and bring with you each time you drop off your child at a new caregiver to save time.

  • Is HopKidz available in my area?

    HopKidz provides a drop-in, occasional, on-demand child care referral service within the greater Vancouver area (British Columbia, Canada). We work in in the cities of Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, Surrey, White Rock, Langley, Port Moody, Coquitlam, Port Coquitlam (PoCo), New Westminster, Pitt Meadows, and Maple Ridge already! If you feel you have a need of this service in your city,  Contact us and let us know!

  • My child lost something while at a child care site. How can I get it back!

    Please contact the daycare provider directly to inquire about missing items.

  • How can I contact HopKidz with other questions or feedback.

    Contact us at any time with your questions and feedback!

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  • I am a Licensed Daycare provider. Can I participate?

    Yes! We love working with licensed daycare centres! Please apply! You are still required to pass our screening process that includes an in-person visit.

  • I am NOT a licensed child care provider. Can I participate?

    Yes, absolutely! We are open to everyone! Please apply! You will need to pass our screening process to be added to our referral list.

  • Do I need to be a licensed provider to accept drop-in children at my home?

    Under provincial guidelines you are not required to have a childcare provider license (referred to as “Licence Not Required”) when you care for “up to two children who are not related to you by blood or marriage” at the same time. Here are some links about child care licensing in bc:

  • What is your screening process for child care providers?

    To register with HopKidz as a child care provider, you must be at least 19 years of age, comply with applicable regulations regarding the number of children you care for, provide the requested documentation, and undergo an in-person visit by HopKidz staff member.

  • I was approved! How do I start sharing availability?

    Once approved, you’ll be sent our information package outlining our process for confirming your daily availability. We check in with providers 2x each day to confirm availability, and you are welcome to contact us directly to update your drop-in spots at any time.

  • Do you post my physical address on your list?

    No, we do not list your address. We only post your city and postal code. Ensure to confirm your exact address with the parent upon making and confirming the reservation.

  • How do I get / confirm the bookings?

    Parents will request and receive the HopKidz link to today’s availability. They’ll chose the available provider from the list, and will call you directly to inquire and confirm. You should discuss the following with the parent:

    • have they used your services before?
    • the age of their child(ren)
    • date requested, drop in time, pick-up time
    • your drop-in rate (per hour / half day or full day), total amount for the requested window
    • if you charge a registration fee (we strongly encourage you to remove registration fee for drop-in bookings)
    • preferred method of payment
    • name of the child, name of parent, contact info for parent
    • confirm your full address
    • confirm any items that are not allowed in your environment: ex. peanuts.
    • any other information you deem necessary
  • Should I charge a Registration Fee for on-demand occasional care bookings?

    It is completely up to you if you require a registration fee. We strongly encourage you to do not charge registration fee for drop-in, occasional, short-term, per hour child care bookings. The easier you make it for parents – the more bookings and extra income you can expect. HopKidz will work with you to simplify the registration process through our service. We provide parents with a generic Child Registration Form** that parents can fill out ahead of time. You simply review this sheet when they arrive and add any policies specific to your child care centre. **HopKidz generic Child Registration Form is based on the standard registration form supplied by Fraser Health and includes all the mandatory information that has to be provided by parents to child care providers as per provincial child care regulations. Please contact us for more information.

  • How do I get paid?

    Parents are required to pay you the full agreed upon amount at drop off. Without receiving a full payment on drop-off, you are not obligated to accept the child into your care. Parents are financially responsible for any additional payments for extending the care window, being late for drop-in, as well as any applicable late pickup fees. Please follow your standard policy regarding late pick-up. Parents will generally pay you in cash. We do encourage you to make alternative instant methods of payment available, such as Interac email transfer or payment by credit card through a mobile app.

  • I’ve got the spot filled for today! Do I need to update HopKidz?

    Once you have your spot filled, please contact HopKidz as soon as possible and we’ll update the list.

  • A confirmed parent is running late for drop-in. What do I do?

    It is ultimately up to you how to handle the situation.We ask that you keep the spot available for at least 15 min after the confirmed drop in time. You do not have to keep the spot available if the parent is late for more than 15 min, and you can reopen the availability and offer the spot to someone else. We encourage parents to contact you as soon as they realize they are running late. Our guidelines provide that the parents are financially responsible for the full reserved window even if they arrive late.

  • A confirmed booking is a no-show. When can I reopen the spot?

    It is ultimately up to you how to handle the situation. We ask that you keep the spot available for at least 15 min after the confirmed drop in time. You do not have to keep the spot available if the parent is late for more than 15 min or is a no-show, and you can reopen the availability and offer the spot to someone else. We encourage you to report all no-shows to HopKidz, so should this user’s behaviour become consistent we can take appropriate measures to ban or remove this user from our program.

  • A parent is running late for pick-up. What do I do?

    If you have a policy in place on how to deal with this situation, please follow your policy. We do encourage parents to call you when they suspect they’ll be running late. If the parent doesn’t call, as a general rule of thumb, try to reach the parent. If the parent can’t be reached, try all other additional, work, cell, or emergency contact numbers you have been provided.  If no one can be reached, and a parent is late for pick-up for more than 2 hours, you have the right to consider the child “abandoned” and call Ministry of Social Services for them to pick-up the child. Note: parents are financially responsible to pay you for the time their child was in your care while you were late, and any applicable late pickup fees you may have in place.

  • Do I have to stay open regularly? Is there a commitment to specific time/days?

    No. There is no commitment! You decide when you are open. It can be 2 hours today, nothing tomorrow, or 8 hours on a Saturday. It is totally up to you! You can skip a week or open a full day spot each day the week after. You send HopKidz your schedule and we re-confirm your availability the day of.

  • How many hours per day can I care for each child?

    Please confirm your available window with a parent when they call you for a reservation, and set up specific drop in and pick-up time. It is your decision how many hours of care per day to offer to parents. Under current BC provincial child care licensing regulation,  a licensed child care provider should not provide care for more than 13 hours each day for each child. There is also a maximum of 40 hours total per week per child. Please refer to provincial childcare licensing regulation for more information on your specific regulation. If you fall under License Not Required babysitters there is no specific guidelines, however we encourage you to follow the licensing guidelines as close as possible. Please refer to provincial child care licensing regulation  for more information.

  • What cities is HopKidz available in?

    HopKidz provides our drop-in occasional on demand child care referral service within Greater Vancouver (British Columbia, Canada). We provide care referrals for the cities of Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, Surrey, White Rock, Langley, Port Moody, Coquitlam, Port Coquitlam (PoCo), New Westminster, Pitt Meadows and Maple Ridge already!

  • I am a child care provider outside of Vancouver area, BC. Can I still participate?

    HopKidz provides our drop-in occasional on demand child care referral service within Greater Vancouver only at this point. If you are interested in having this service expanded to your area,  contact us and let us know!

  • What if a child forgets something at my facility?

    Parents may contact you directly if they suspect they lost something. You can also contact parents directly about any items left behind.  

  • How can I contact HopKidz with other questions or feedback.

    Contact us at any time with your questions and feedback.

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Convinced? Ready for some “me time” today?

By providing your email, you agree to receive HopKidz availability list for occasional drop-in childcare spots by email. We reserve the right to send important company updates and announcements to you in the future. You can opt-out at anytime using unsubscribe link in your email.
By providing your email you agree to receive HopKidz information package by email. In addition we reserve the right to communicate important company updates and announcements in the future. You can unsubscribe at anytime using unsubscribe link in your email.